These Terms and Conditions set out the basis on which removal services are provided to customers in Chiswick and surrounding areas. By booking or using our services you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service Provider means the removal company providing the services.
1.2 Customer means the person, firm or company who requests or purchases the services.
1.3 Services means household or office removals, packing, loading, transportation, unloading, storage and any other associated services agreed in writing.
1.4 Goods means the items to be moved, packed, stored or handled by the Service Provider.
1.5 Quotation means the written or electronic estimate provided to the Customer describing the services, charges and any special conditions.
1.6 Contract means the agreement formed when the Customer accepts the Quotation or otherwise confirms a booking.
2.1 The Service Provider offers local and regional removal services, including domestic moves, office moves, packing and unpacking, and short-term or long-term storage, as described in the Quotation.
2.2 The exact scope of work, including the addresses, access details, dates, times, volume of goods, and any special requirements, will be set out in the Quotation or agreed in writing prior to the move date.
2.3 The Service Provider reserves the right to decline to move or handle any goods that are unsafe, prohibited by law, hazardous, excessively heavy, or not properly packed, or which may cause damage to property or injury to persons.
3.1 A booking may be requested by the Customer by phone, in writing or through an online enquiry. Any initial estimate given prior to a full survey is indicative only and not binding.
3.2 A binding Quotation will usually be provided following a survey, which may be carried out in person, by video call or by detailed inventory list supplied by the Customer.
3.3 The Customer must provide accurate and complete information about the property, access, parking, the volume and nature of goods, special handling requirements and any restrictions such as lift limitations, time restrictions or congestion charges.
3.4 A Contract is formed when the Customer explicitly accepts the Quotation or confirms the booking in writing, or when the Customer allows the Service Provider to commence work.
3.5 The Service Provider may require a deposit to secure the booking. The amount and due date of the deposit will be indicated in the Quotation or at the time of booking.
3.6 Bookings are subject to availability. The Service Provider does not guarantee any specific date or time until the booking is confirmed and any required deposit has been received.
4.1 The Customer is responsible for ensuring adequate access to both the collection and delivery addresses, including arranging any parking permits or access permissions required for the removal vehicles.
4.2 Any fines, penalties or additional charges incurred as a result of inadequate parking arrangements, access restrictions or inaccurate information provided by the Customer may be charged to the Customer.
4.3 The Customer must ensure that goods are ready for collection at the agreed time, that fragile items are clearly identified and, unless packing has been booked as part of the service, that items are appropriately packed in strong boxes or containers suitable for transport.
4.4 The Customer must remove and disconnect any fixtures, fittings or appliances that are to be moved, unless otherwise agreed in writing.
5.1 Prices are set out in the Quotation and are based on the information provided by the Customer. The Quotation may be amended or additional charges may apply if the information supplied is inaccurate or incomplete, or if the scope of work changes.
5.2 Unless otherwise agreed in writing, payment terms are as follows:
a. Any required deposit must be paid on booking to secure the date.
b. The balance of the total price is payable on or before the day of removal, and in any event before unloading at the delivery address, unless alternative arrangements have been agreed.
5.3 Payment methods accepted will be stated in the Quotation or at the time of booking. The Service Provider may refuse to accept certain high-risk payment methods or impose reasonable conditions on their use.
5.4 If payment is not made in full as required, the Service Provider reserves the right to withhold delivery of the goods and to place them in storage at the Customer's cost until full payment is received.
5.5 Interest may be charged on overdue amounts at the statutory rate or as otherwise permitted by law, commencing from the due date until the date of actual payment.
6.1 The Customer may cancel or postpone the booking by giving written notice to the Service Provider.
6.2 The following cancellation and postponement charges may apply, calculated as a percentage of the agreed price:
a. More than 10 working days before the removal date: no charge, and any deposit may be refunded or credited at the Service Provider's discretion.
b. Between 5 and 10 working days before the removal date: up to 30 percent of the agreed price may be charged.
c. Less than 5 working days before the removal date: up to 75 percent of the agreed price may be charged.
d. On the scheduled removal date or on arrival at the property: 100 percent of the agreed price may be charged.
6.3 If the booking is postponed, the Service Provider may, at its discretion, transfer some or all of any cancellation charge to the rearranged date, subject to availability.
6.4 If the Service Provider has to cancel or significantly change the booking due to circumstances beyond its reasonable control, including extreme weather, vehicle breakdown, accidents, illness, or events classed as force majeure, it will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for services not yet provided. The Service Provider will not be liable for any consequential losses arising from such cancellation or change.
7.1 The Customer is responsible for:
a. Providing full and accurate information about the work required.
b. Ensuring that all goods are owned by the Customer or that the Customer has full authority from the owner to move them.
c. Arranging appropriate insurance for high-value items where necessary.
d. Ensuring that all passports, documents, jewellery, money, and other valuables are removed and kept in the Customer's possession during the move, unless specifically agreed otherwise in writing.
7.2 The Customer must not pack or ask the Service Provider to move any items that are unsafe, illegal, explosive, corrosive, flammable, perishable, or which may attract pests or vermin.
8.1 The Service Provider will exercise reasonable care and skill in providing the services and handling the goods.
8.2 The Service Provider's liability for loss of or damage to goods, property or premises arising from negligence or breach of contract is limited as follows, unless a higher limit is otherwise agreed in writing:
a. For loss or damage to goods, liability will not exceed a specified monetary amount per item or per consignment, as stated in the Quotation or in the Service Provider's standard insurance terms.
b. For damage to property or premises, liability will be limited to the reasonable cost of repair or making good, subject to a financial cap as stated in the Quotation or as otherwise required by law.
8.3 The Service Provider will not be liable for:
a. Loss or damage arising from wear and tear, inherent defects, pre-existing damage, or the nature of the goods.
b. Loss or damage to goods packed or unpacked by the Customer, unless clear evidence shows that the damage was caused by the Service Provider's negligence.
c. Loss of profits, loss of income, loss of business, loss of contracts, loss of opportunity, or any indirect or consequential loss.
d. Loss or damage where the goods are not available for inspection upon delivery, or where the Customer or their representative signs a delivery note confirming receipt in good condition without noting any visible damage.
8.4 Any claim for loss or damage must be notified to the Service Provider in writing as soon as reasonably possible and in any event within 7 days of delivery, or within such other period as may be stated in the Quotation or required by law.
8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
9.1 The Service Provider may hold insurance cover appropriate for removal activities. Details of cover, exclusions and limits may be provided on request or set out in the Quotation.
9.2 The Customer is encouraged to consider arranging additional insurance for particularly valuable or fragile items, or where the total value of goods exceeds the cover provided by the Service Provider.
10.1 The Service Provider will use reasonable efforts to adhere to agreed schedules, but arrival and completion times are estimates only and may be affected by traffic, weather, access or other circumstances beyond the Service Provider's control.
10.2 If delays occur due to factors outside the Service Provider's control, including delayed key release, legal completion issues, or restricted access, additional waiting time and associated costs may be charged at the rates set out in the Quotation or as otherwise notified to the Customer.
11.1 The Service Provider will comply with applicable waste and environmental regulations when transporting, disposing of or recycling items removed from the Customer's premises.
11.2 The Customer must clearly identify any items intended for disposal or recycling and must not include hazardous, clinical, or controlled waste unless prior arrangements have been agreed in writing and any additional charges have been accepted.
11.3 The Service Provider is not obliged to remove or dispose of any waste that falls outside normal household or office effects, including but not limited to building rubble, chemicals, oils, asbestos, gas bottles or other regulated materials.
11.4 Where the Service Provider agrees to dispose of unwanted items, such items may be taken to licensed waste or recycling facilities or may be re-used or donated, in line with applicable regulations. Ownership of such items passes to the Service Provider at the time of removal for disposal.
12.1 Where storage forms part of the services, the terms relating to storage, charges, access, notice periods and insurance will be set out in the Quotation or a separate storage agreement.
12.2 Storage charges are usually payable monthly in advance. If storage charges remain unpaid, the Service Provider may exercise a lien over the goods and may, after giving reasonable notice, sell or dispose of the goods to recover unpaid charges and reasonable costs.
13.1 If the Customer is dissatisfied with any aspect of the services, they should raise the matter with the Service Provider as soon as possible so that any issues can be addressed promptly.
13.2 The Service Provider will investigate complaints in good faith and aim to respond within a reasonable time frame, proposing remedial action or an explanation where appropriate.
13.3 If the parties are unable to resolve a dispute through informal discussions, either party may consider mediation or other alternative dispute resolution processes before commencing court proceedings, where appropriate.
14.1 The Service Provider may collect and process personal data necessary for providing removal services, administering bookings, and complying with legal obligations.
14.2 Personal data will be handled in accordance with applicable data protection laws. Details of how personal data is collected, used and stored may be set out in a separate privacy notice.
15.1 The Service Provider may update or vary these Terms and Conditions from time to time. The version in force at the time the Contract is formed will apply to that Contract.
15.2 Any variation to these Terms and Conditions agreed between the parties must be recorded in writing.
15.3 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.1 These Terms and Conditions, and any Contract arising from them, are governed by and shall be construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the services provided, subject to any mandatory consumer protection provisions that may grant the Customer rights to bring proceedings in other jurisdictions.
By confirming a booking or using the services, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.
Do not waste time with other removal companies Chiswick and call our movers today for the most professional and pocket-friendly assistance in W4.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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